Candival Fashion clothing brand that combines Asian-European design style. and beauty products pocket-friendly price
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RETURN
AND
EXCHANGE
คืนสินค้าภายในร้านฟรี
การคืนสินค้า คุณสามารถส่งคืนได้ภายใน 7 วัน นับตั้งแต่ที่คุณได้รับสินค้าแล้ว
We’ve partnered with Post Office to make returning online orders even easier. Choose from more than 1,300 drop-off locations, open seven days a week.
To return with Post Office, make sure your item:
RETURNS
CONDITIONS
If you change your mind on an item, you can return it for an exchange or refund. Please see returns policy here for further details and return conditions. The change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.
Please note all return items are reviewed upon processing to ensure they meet the return conditions listed in the policy. Goods that do not match return conditions will be returned to the customer.
Exchanges
How do I exchange an item?
Easy in-store exchange Whether you bought it online or in-store, you can bring your item in-store to exchange it. For online orders, we will need to issue you a refund back to your original method of payment via our online returns system. You can then re-purchase an alternative size, colour or item in-store.
Online exchange You can exchange your item for one of a different size or colour by sending it back and requesting an exchange. There will, however, be extra shipping and handling fees. If the item you’re exchanging it for is of a higher value, you will also be charged the difference.
Candival Fashion clothing brand that combines Asian-European design style. and beauty products pocket-friendly price